1. Prepare

You should also be thoroughly familiar with the various questions in the SRS VA forms BEFORE beginning the interview. This will help you to pose appropriate questions in order to obtain the desired information.

2. Interviewing Time

The time taken for interviewing is also very important. Long interviews should be avoided. Keep the interview as short as possible to collect all the required information.

3. Choose a Suitable Place

For an enquiry into the cause of death, it is best to interview a respondent where he/she feels most comfortable. It is likely that a home environment will be the most comfortable place for most respondents. Most people prefer to sit and be face-to-face at a comfortable distance.

4. Be Polite

Death is a sensitive issue, so it is important to consider the respondents’ emotions Ask questions politely in the form of a conversation, which will help them feel at ease. Non­-verbal communication is also important. Maintain eye contact and avoid looking at watches or giving any impression of being hurried. Avoid crossing your arms, and try to keep an open body posture.

5. Give Time to Answer

Enough time should be given to respondent to reply. Respondents should be relaxed and have enough time to think and give a thorough answer.

6. Avoid Frequent Interruptions

Avoid frequent interruptions, as they break the flow of the interview and distract the respondent. Instead note important questions to ask later.

7. Use Simple Language

Often your respondent will not understand technical phrases or words . Avoid technical terminology and use simple words in the local language.  Ensure your questions have been understood – if not, repeat the question to the respondent.

8. Inconsistencies

During the interview, the respondent may have difficulty remembering or providing details, and this may give rise to various inconsistencies in the facts they provide. In such a situation, assume that the inconsistencies are unintentional, and ask again for clarification. Do not point out the inconsistencies in a rude or condescending way, as it may be embarrassing or insulting to the respondent.

9. Closing the Interview

Thank the respondent for their time and for sharing the details with you. Complete the final written narrative as soon as your interview with the respondent is finished.

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